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Manager, Student Support

About the role:

As Manager, Student Support you will be in a hands on people focused role. Day to day you will be responsible for leading, developing and motivating a small team of Student Advisor Team Leaders to thrive in a high performing, values based and student-centric environment.

Our team of Student Advisors are the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes.

Must haves:

  • Previous experience managing people and leading a large (30+) team is essential
  • Previous experience managing a team in a contact/call centre
  • Previous experience leading managers is highly desired
  • A can-do attitude, with a high degree of resilience to operate effectively under pressure
  • Degree certified or relevant experience and/or education and training
  • Customer centric and people first approach to leading
  • Excellent written communication skills and an eye for detail
  • Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
  • Inbound phone support experience would be an advantage
  • Experience with rostering (7 days a week) would be an advantage

Ready to join us?

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Applications without a cover letter will not be considered.

View on SEEK Applications close 10 April 2020 Back to Vacancies