Vacancies

Are you looking be surrounded by fantastic people and a place where you can make a difference?  If you are keen to coach and encourage students with practical solutions at a crucial point in their study journey then keep reading.

As a Student Coach, you can expect to have practical, solutions based conversations aimed at supporting students through their studies. We are looking for passionate, proactive, empathetic and resourceful team members capable of facilitating a measurable difference in student retention and engagement. The role requires you to make outbound calls to students, so you must enjoy interacting and building rapport on the phone.

The role is full-time and an initial 6 month contract with view to extension. To be considered you must have a minimum bachelor level qualification and 2 years’ minimum work experience within a telephone support based role. A degree in Social Work, Coaching or Psychology is valuable but not essential.

Shifts
Please note that shift times are; 10am-6pm, 11am-7pm and 12noon-8pm.

To be successful for this position, you must have:

• Minimum bachelor level degree is essential
• Experience in a coaching or support role within a call centre or telephone support setting is essential
• A coaching accreditation is desirable but not essential
• An interest in the fundamentals of positive psychology
• Experience in brief solution focused or strengths based therapies would be an advantage not essential
• A passion to maximise employee & student engagement
• The demonstrated ability to build relationships, support & provide feedback
• A true commitment to exemplary customer service
• Excellent interpersonal & written communication skills
• Demonstrated high-level computer literacy