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Team Leader, Student Support

The role

As Team Leader, Student Support you will be in a hands on people focused role. Day to day you will be responsible for leading, developing and motivating a fantastic team of Student Advisors to thrive in a high performing, values based and student-centric environment.

Our team of Student Advisors are the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes.

Must haves:

  • Previous experience in a people management role (at least 2 years)
  • Experience leading a team in a contact centre/ call centre environment
  • A tertiary qualification
  • The demonstrated ability to lead, support & provide feedback
  • A demonstrated commitment to exemplary customer service
  • A belief in a culture that maximises employee & student engagement
  • A keen interest in providing advice & support to staff and students
  • Experience in an administrative role which requires coordination of functions & people
  • Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
  • Demonstrated high-level computer literacy skills

Applications close Friday 16th November. Apply now or contact Valerie Fronimakis on 9956 0867 or vfronimakis@oes.edu.au if you would like further information.

Applications without a cover letter will not be considered

View on SEEK Applications close 21 December 2018 Back to Vacancies