Step 3. Getting the analytics into the hands of teaching and central support staff

“To be functional, analytics need to feed into the work teams are already dealing with students,” says Pavan. “The OES tool is embedded into the LMS, showing student risk profiles in each unit. Academics can take immediate action via phone calls or pre-scripted SMS and email interventions.” For support teams, OES has created a standalone web tool that aligns with CRM platforms. “Advisors can access a record of all previous interventions and add notes to inform future efforts. This of course leads to better student experiences and outcomes.”