Application Support Admin - OES
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Application Support Admin

If you want to join a vibrant, people focused culture that’s values led then keep reading.

OES is made up of extraordinary people. Passionate, self-starters who get excited when they’re challenged to solve problems. Our vision is to be the world’s most impactful enabler of education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students achieve their study aspirations. In short, we create positive change in people’s lives every day. Not a bad day’s work.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

OES supports and invests in growth, this applies not just to students, but employees. We empower our teams to be future focused, innovative and embrace change. Our commitment to finding new ways to support students helps bring out their best and gives them the confidence they need to succeed.

We encourage every member of our team to work hard and take charge, then we reward you with more opportunity and responsibility.

You’ll help make a difference on the work and the ways we work but, most importantly, you’ll change and enhance students’ lives.

When you work at OES, you’re empowered to impact.

The role:

Reporting to the Quality & Support Lead, the primary purpose of this role is to support the technology solutions and processes that enable the entire development and delivery of OES products and services. The Application Support Admin will be the first line of technical support for all unit development and unit delivery queries with relation to our various LMS. The successful candidate will go on to work in a team with personality and passion, who enjoy what they do, and have the ability to not take themselves too seriously.

About you:

  • Tertiary qualification desirable
  • 2-3 years’ experience within a support role, especially in education related technologies
  • Experience working with LMS – either Canvas or Moodle (mandatory)
  • Basic HTML5, CSS3 & Javascript knowledge
  • Exposure to Jira or similar
  • Experience working with support ticketing systems
  • Ability to communicate effectively with (non-technical) internal stakeholders
  • Demonstrated initiative, flexibility and ability to work under pressure
  • Analytical mind with the ability to diagnose problems and find solutions

What’s In It For You?

As an employer, our values underpin everything we do, Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.

Our students and our people are at the heart of everything we do. But wait, there’s more:

  • Career-life balance; where a hybrid, flexible approach to work is offered
  • Powered by diversity; We value different perspectives and ideas
  • Commitment to investing in your growth and development
  • You’re encouraged to be innovative & creative
  • People focused culture; Our culture is built around collaboration and teamwork

Are you ready to make an impact?

At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.

Apply now with an updated CV.

Information Technology